OfficeCalendar Premium and Standard Annual Maintenance & Upgrade Protection Plans
OfficeCalendar offers two Maintenance & Upgrade Protection
Plans to choose from for your OfficeCalendar installation: Premium and Standard.
Both plans offer access to all of our first-class support features,
which are outlined below. However, the Premium Plan is the only plan to offer
OfficeCalendar Online,
a hosted service that allows you to access your personal and shared
Outlook calendar, contact and task folders via the web from anywhere at any time.
Both Premium and Standard Plans are two-fold service plans that include technical
support for the OfficeCalendar software product as well as free OfficeCalendar
upgrades for the plans’ durations.
Each OfficeCalendar Free Trial installation includes the
Premium Plan during your trial period. Not only will you enjoy free unlimited trial
support and assistance from our comprehensive resources and highly-experienced staff,
you can benefit from all the features of OfficeCalendar Online, where you can access
your Outlook folders via the web. For more information about free trial support
during your trial period, scroll down to the section below OfficeCalendar Free Trial Support.
However, you must sign up using the form presented after
the OfficeCalendar trial download is complete to receive free trial period access
to OfficeCalendar Online.
While covered under either the Premium Plan or the Standard
Plan, customers can receive technical assistance with their OfficeCalendar installation
via the following methods:
1.
Unlimited 24 hour a day, 365 days a year, access to Lookout Software's
online support knowledge base. The online knowledge base includes FAQs on
the usability of OfficeCalendar as well as common technical scenarios that may be
encountered while using OfficeCalendar.
2.
Online interactive trouble-ticket system.
Submissions are accepted 24 hours
a day, 365 days a year. Trouble-tickets submitted are reviewed during normal business
hours (Mon - Fri, 9am - 5pm CST) and responses are generally received within 2 hours
or less (if received during normal business hours).
3.
Phone support - Phone support is available during normal business hours (Mon - Fri, 9am - 5pm CST).
Escalation of a particular trouble-ticket to phone support is solely at the
technical support department's discretion. In order to have a technical issue addressed
over the phone, one must have already submitted an
online support ticket.
**Note that the Premium Plan or Standard Plan must be
purchased for your entire OfficeCalendar installation. Also, the installation must
have the same type of Maintenance & Upgrade Protection Plan for all licenses, meaning
that the plans cannot be combined or varied. When purchasing additional licenses
for your OfficeCalendar installation, all current Maintenance subscribers must purchase
the appropriate Maintenance Plan for the new licenses. The cost of Maintenance will
be prorated for the remainder of the term of the current Maintenance Plan period.
The anniversary date will remain the same, therefore any renewal processed will
be for the total number of licenses in the OfficeCalendar installation. Lookout
Software LLC supports the latest two (2) full version releases of OfficeCalendar
– i.e. 3.x, 4.x.**
Free OfficeCalendar Upgrades
In addition to the 12 months of technical support assistance
outlined above, the purchase of the Premium Plan or the Standard Plan also includes,
free of charge, all OfficeCalendar updates and upgrades released during a customer's
12 month plan period. Customers who elect to not purchase either the plan with the
purchase of their original OfficeCalendar licenses may opt to purchase the OfficeCalendar
upgrades at a later date for $39.95 per license.
In conjunction with the 14 day free trial of OfficeCalendar,
Lookout Software, LLC provides free technical support to all parties during their
free trial period through a trial Premium Maintenance & Upgrade Protection Plan.
The three methods of receiving free technical support during your free trial of
OfficeCalendar include:
1.Unlimited 24 hour a day, 365 days a year, access to Lookout Software's
online support knowledge base.
The online knowledge base includes FAQs on the usability
of OfficeCalendar as well as common technical scenarios that may be encountered
while using OfficeCalendar.
2.Online interactive trouble-ticket system.
Submissions are accepted 24 hours
a day, 365 days a year. Trouble-tickets submitted are reviewed during normal business
hours (Mon - Fri, 9am - 5pm CST) and responses are generally received within 2 hours
or less (if received during normal business hours).
3. Phone support
- Phone support is available during normal business hours (Mon - Fri, 9am - 5pm
CST). Escalation of a particular trouble-ticket to phone support is solely at the
technical support department's discretion. In order to have a technical issue addressed
over the phone, one must have already submitted an
online support ticket. If escalated to phone support, a technical support
representative will contact you or your trouble-ticket will be updated with the
technical support phone number.
OfficeCalendar Online Free Trial Account
Also included with each 14 day free trial of OfficeCalendar
is online web access to your Microsoft Outlook calendars, contacts and tasks for your entire team through
OfficeCalendar Online.
OfficeCalendar Online is an easy-to use service that allows each of your
team members access to their personal and shared calendars, contacts and tasks online while away
from the office via an internet browser.
You must sign up using the form presented after trial
download to receive free trial period access to OfficeCalendar Online. To continue
using OfficeCalendar Online after your trial, you must purchase Premium Maintenance
& Upgrade Protection Plans for all licenses. Access to OfficeCalendar Online is
not included with the Standard Maintenance & Upgrade Protection Plan.
|